Terms of use

Last updated: June 8, 2026

These Terms of Use (“Terms”) govern access to and use of the Scentrals mobile application, the scentrals.com website, and related services (the “Services”) provided by Scentrals (“we”, “us”, “our”). By creating an account or otherwise using the Services, the user agrees to these Terms. If they do not agree, they should not use the Services.

1. Eligibility

The user must be at least 13 years old (or the higher minimum age required by local law) and legally capable of entering into a binding agreement. If the user accesses the Services on behalf of an organization, they confirm they have authority to bind that organization to these Terms.

2. Accounts

To use most features, the user must create an account with accurate, up-to-date information. The user is responsible for keeping their credentials secure and for all activity under their account. If the user suspects unauthorized access, they should contact us immediately at hello@scentrals.com.

We may suspend or terminate accounts that violate these Terms, pose a risk to the community, or remain inactive for an extended period, with reasonable notice where possible.

3. The Services

Scentrals is a platform for discovering, cataloging, and sharing scents. Features include browsing a catalog of scents, maintaining personal shelves, wishlists, and tester lists, tracking wears, writing reviews, submitting scent and brand information, and using AI-assisted research tools. Core features are offered without charge. Optional paid subscriptions may be available in the iOS app to unlock additional functionality; those purchases are processed by Apple as described in section 3.1.

3.1 In-app subscriptions (iOS)

If the user purchases an auto-renewing subscription through the App Store, Apple charges the user’s Apple ID account. Payment, renewal, cancellation, and refunds are governed by Apple’s terms and the user’s App Store account settings. Pricing and billing periods are shown in the app and on the App Store product page at the time of purchase. To the extent permitted by law, billing disputes relating to App Store transactions should be directed to Apple; we do not receive or store full payment card details for those purchases.

The subscription renews automatically at the same price unless cancelled at least 24 hours before the end of the current billing period. Cancellation is managed in the user’s App Store account settings on the device. Any unused portion of a free trial is forfeited when a paid subscription is purchased. Refund requests for App Store transactions must be submitted to Apple at reportaproblem.apple.com; we are not able to issue refunds for purchases processed by the App Store.

4. User-generated content

The Services allow users to post reviews, ratings, photos, lists, scent submissions, and other content (“User Content”). The user retains ownership of their User Content. By posting it, the user grants Scentrals a worldwide, non-exclusive, royalty-free, sublicensable license to host, display, reproduce, modify (for formatting and display purposes), and distribute that content within and in connection with the Services. This license ends when the user deletes the content or their account, except where copies have been shared by other users or are retained for legal reasons.

The user represents and agrees that their User Content:

  • Is accurate to the best of their knowledge.
  • Does not infringe intellectual property, privacy, or other rights of any third party.
  • Complies with all applicable laws.

We may (but are not obligated to) review, edit, or remove User Content that violates these Terms or that we reasonably consider harmful to the community.

4.1 Zero tolerance for objectionable content and abusive users

Scentrals has zero tolerance for objectionable content and abusive users. Objectionable content includes, without limitation, content that is sexually explicit, pornographic, hateful, harassing, threatening, violent, discriminatory, defamatory, deceptive, or that depicts or promotes illegal activity or the abuse of any person.

The user agrees not to upload, post, or transmit any objectionable content, and not to engage in abusive behaviour toward other users. Any user who does so is in breach of these Terms.

Every account holder can:

  • Report objectionable content from the “…” menu on any review, activity, profile, or other piece of User Content. Reports are routed to our moderation queue.
  • Block abusive users from the user’s profile screen or from the same “…” menu. Blocking prevents the blocked user from interacting with or seeing the blocking user’s content.

We commit to reviewing flagged content within 24 hours and to ejecting or terminating accounts of users who post objectionable content or who engage in abusive behaviour. Ejected users may be permanently banned from the Services.

5. Acceptable use

When using the Services, the user agrees not to:

  • Post unlawful, abusive, hateful, harassing, or threatening material.
  • Impersonate another person or entity, or misrepresent affiliation or identity.
  • Scrape, crawl, or use automated tools to extract data from the Services beyond what is permitted by our robots.txt or a written agreement.
  • Attempt to hack, reverse-engineer, overload, or interfere with the Services or their infrastructure.
  • Distribute malware, spam, or unsolicited advertising.
  • Use the Services to violate the intellectual property or privacy rights of others.
  • Create multiple accounts to evade enforcement actions.

Violation of these rules may result in content removal, account suspension, or permanent termination.

6. AI-powered features

Certain features use artificial intelligence to generate or suggest content (such as scent research summaries, translations, or images). AI-generated output may be inaccurate or incomplete. The user should treat such output as a starting point, not as professional advice. We are not liable for decisions made based on AI-generated content. Fair-use limits may apply to AI features.

Some images in the catalog (including scent hero images) may be AI-generated for illustration. They may not accurately reflect real products, packaging, or how a fragrance smells. To the maximum extent permitted by applicable law, neither Scentrals nor any individual who operates, owns, or helps provide the Services (including officers, employees, and contractors) is personally liable for reliance on AI-generated content, except as stated in Section 11.

7. Intellectual property

The Scentrals name, logo, visual design, and underlying software are owned by Scentrals or its licensors and are protected by applicable intellectual property laws. These Terms do not grant the user any rights to use our trademarks or branding except as needed to use the Services normally.

Third-party fragrance names, brand names, and product images displayed in the catalog may be trademarks or copyrighted material of their respective owners. Their presence in the Services is for informational purposes and does not imply endorsement by or affiliation with Scentrals.

8. Third-party links and affiliate offers

The Services may include links to third-party retailers or commercial offers. When the user follows such a link, the third party’s terms and privacy policy apply. We may earn affiliate commissions from qualifying purchases; this does not change the price for the user. We do not control third-party sites and are not responsible for their content, products, or practices.

9. Privacy

Our handling of personal information is described in the Privacy policy, which is incorporated into these Terms by reference. By using the Services, the user acknowledges they have read and understood the Privacy policy.

10. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

Scent information in the catalog (notes, accords, descriptions) is provided for reference and may contain inaccuracies. Users should verify product details with the manufacturer or retailer before making purchase decisions.

Illustrative or AI-generated images are provided for convenience and are not a guarantee of how a product looks or smells. The liability limitations in Section 11 apply to Scentrals and to individuals behind the Services alike.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SCENTRALS, ITS OPERATORS, OWNERS, DIRECTORS, OFFICERS, EMPLOYEES, AND CONTRACTORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS THE USER PAID TO US (IF ANY) IN THE TWELVE MONTHS BEFORE THE CLAIM, OR (B) ONE HUNDRED EUROS (€100), UNLESS APPLICABLE LAW REQUIRES OTHERWISE.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.

12. Indemnification

To the extent permitted by law, the user agrees to defend, indemnify, and hold harmless Scentrals, its operators, and their respective owners, directors, officers, employees, and contractors from claims, damages, or expenses (including reasonable legal fees) arising from: (a) the user’s User Content; (b) the user’s misuse of the Services; or (c) the user’s violation of these Terms or applicable law.

13. Account deletion

The user may delete their account at any time from the account settings screen in the app. Upon deletion, profile data, user content, and AI usage records are removed as described in the Privacy policy. We may retain limited data where required by law.

14. Changes to the Services or Terms

We may modify the Services or these Terms at any time. When we update these Terms, we will post the revised version with a new “last updated” date and, where appropriate, notify users inside the app. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms, unless applicable law requires express consent.

15. Governing law and disputes

These Terms are governed by and construed in accordance with the laws of Norway, without regard to conflict-of-law principles. Any dispute arising from or related to these Terms or the Services shall be submitted to the exclusive jurisdiction of the courts of Oslo, Norway, unless mandatory consumer protection law in the user’s country of residence provides otherwise.

Users in the European Union may also use the European Commission’s Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force. The unenforceable provision will be modified to the minimum extent necessary to make it enforceable while preserving its original intent.

17. Entire agreement

These Terms, together with the Privacy policy, constitute the entire agreement between the user and Scentrals regarding use of the Services and supersede any prior agreements on the same subject matter.

18. Copyright complaints

Scentrals respects intellectual property rights. Copyright holders who believe content on the Services infringes their rights may send a notice to hello@scentrals.com including:

  • identification of the copyrighted work claimed to be infringed;
  • identification of the material on the Services claimed to be infringing, with information sufficient to locate it (such as a link or screenshot);
  • the complainant’s name, address, telephone number, and email;
  • a statement that the complainant has a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law;
  • a statement that the information in the notice is accurate and, under penalty of perjury, that the complainant is authorized to act on behalf of the rights holder; and
  • a physical or electronic signature.

We will review valid notices, remove or disable access to material where appropriate, and notify the user who posted it. Repeat infringers may have their accounts terminated. Counter-notices may be submitted to the same address.

19. Illegal content, moderation, and appeals (EU Digital Services Act)

19.1 Point of contact

Users, EU authorities, and the European Commission may contact Scentrals about matters related to the Digital Services Act at hello@scentrals.com. Communications may be in English or Norwegian.

19.2 Notice mechanism

Anyone may notify us of content on the Services they consider illegal under EU or member-state law. Notices should be sent to hello@scentrals.com and should include: a sufficiently substantiated explanation of why the content is considered illegal; a clear indication of where the content is located (such as a link or screenshot); the notifier’s name and email (except for notices concerning offences referred to in Articles 3–7 of Directive 2011/93/EU); and a statement of good-faith belief that the information is accurate and complete. We will act on valid notices in a timely, diligent, non-arbitrary, and objective manner and will confirm receipt to the notifier.

19.3 Statement of reasons

When we remove, restrict the visibility of, demonetize, or suspend an account because of User Content, we will provide the affected user with a clear and specific statement of reasons describing the action taken, the legal or contractual basis, the facts and circumstances relied on, the role (if any) of automated means in the decision, and the possibilities for redress described below — unless we are legally prohibited from doing so or the content was identified as deceptive commercial content at scale.

19.4 Internal complaint handling

Users whose content or account is affected by a moderation decision may appeal free of charge by replying to the statement of reasons or writing to hello@scentrals.com within six months of the decision. We will review appeals through a person (not solely by automated systems) and reverse the decision where the original measure was unfounded.

19.5 Out-of-court dispute settlement

Where internal appeals do not resolve a dispute, EU users have the right to refer the dispute to a certified out-of-court dispute settlement body under Article 21 of the Digital Services Act.

19.6 Trusted flaggers

We give priority to notices submitted by trusted flaggers awarded that status by the Digital Services Coordinator of a Member State under Article 22 of the Digital Services Act.

20. Contact

For questions about these Terms:
hello@scentrals.com